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Articles on:Issues that might appear
Find troubleshooting tips and solutions for potential technical issues or gameplay concerns

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  • Communication
  • Features and Roadmap
  • The Road to Al Ain Tournament Info
  • Fair Play
  • During the tournament
  • Issues that might appear
  • Playbook and Rulesets
  • Settings
  • The clock is not adding the time correctly. What’s wrong with it?
    Reasons the Clock May Not Appear to Add Time Correctly Multiple Tabs Open: To ensure fair play and maintain the integrity of the game, Checkmate Live has been designed to detect and flag the use of multiple tabs, browsers, or frequent refreshing during a tournament. These actions can cause desynchronization, disrupt the game state, or create inconsistencies in data synchronization. For Pro and FIDE tournaments, using multiple tabs or browsers during a match is considered a breFew readers
  • I’m experiencing connection issues, what should I do?
    Firstly, please check your connection on your side. If everything is working properly on your side and you think that it’s on Checkmate. Lives side, please let us know through our help center: https://play.checkmate.live/help-center We apologize for any inconvenience that it could be caused on our side, and thank you for your understanding.Few readers
  • Round 2 is not starting, what’s happening?
    Please, wait in the lobby till round 2 starts. It will start in a few minutes based on the schedule (check the “Schedules” tab). However, it might start earlier due to the fact that all players ended their games earlier than expected. Please, stay in the lobby, it will start automatically. Thank you for your patience.Few readers

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