> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://checkmatelive.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I’m experiencing connection issues, what should I do?

**Firstly, please check your connection on your side. If everything is working properly on your side and you think that it’s on Checkmate. Lives side, please let us know through our help center: [https://play.checkmate.live/help-center](https://play.checkmate.live/help-center) 

We apologize for any inconvenience that it could be caused on our side, and thank you for your understanding.

**